Khamsay P. Baig
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Khamsay Phimmasanh-Baig, AskKhamsay
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Microsoft 365 and Power Platform

KhamsayPhimmasanh-Baig

Rhode Island Consulting remotely and on-site

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I help teams turn business requirements into Microsoft 365 solutions people actually use.

01

AskKhamsay

Tell me what’s not working.

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02

Selected work

Sixteen forms, three platform generations.

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03

Prompts

Nobody stalls because the tool is hard.

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04

Writing

Most AI rollouts don’t fail on the technology.

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05

Projects

Things I built because they didn’t exist.

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Khamsay Phimmasanh-Baig

Khamsay Phimmasanh-Baig

Microsoft 365 and Power Platform. Turning business requirements into solutions people actually use.

Connecting people, processes, and technology to make work easier.

Rhode IslandConsulting remotely and on-site

In IT since 1998. Twelve of those years as the Microsoft 365 and SharePoint function for a manufacturer’s North American operation — around a hundred people, about half of them on a production floor rather than at a desk. I inherited a SharePoint estate with no forms and no workflows on it. I built sixteen, then carried them across three platform generations.

Now

Taking on select consulting engagements in Microsoft 365, Power Platform, and practical AI adoption. That means forms and workflow modernization, governance cleanup, and the enablement that makes a rollout stick.

Engagements are project-based and scoped up front. Start with AskKhamsay and tell me what’s not working.

Writing weekly about what happens after an AI rollout goes live, which is the part almost nobody plans for.

Selected work

Sixteen forms, three platform generations

Every production form and workflow on the intranet is one I built: thirteen in Power Apps with Power Automate approval flows, three in Microsoft Forms. They cover operations, safety and HR — the paper-and-email processes a manufacturing site actually runs on.

The one I’d point at replaced a paper form. First working draft in three days, live in under a week, and the paper never came back.

Then I moved all of it, twice more. 2010 to 2016 on my own with ShareGate. 2016 to 2019 with corporate IT. 2019 to SharePoint Online with SPMT. InfoPath and SharePoint Designer were end-of-life, so none of it was a content move. I inventoried every form, worked out which would survive and which had to be rebuilt, and mapped what depended on what before anything shifted.

Power AppsPower AutomateMicrosoft FormsShareGateSPMTSharePoint 2010–Online

Enterprise AI adoption

Appointed to lead AI adoption for the North American site — the approved tools, the acceptable-use attestation, and the enablement that has to sit around both.

I built the mechanism that records policy acknowledgment and training completion, so the business holds evidence rather than an assumption.

I’m the internal point of contact for people who want to get further with these tools. When someone asks, I sit with them one-to-one on prompting. The weekly tips go to a Teams channel either way.

AI adoptionAcceptable useAttestationPower AutomateEnablement

The same problem, two employers ago

At LIN Media I built the SharePoint intranet — InfoPath forms and Nintex approval workflows for Legal, Finance, HR and Tax. Regulated departments, real approval chains, and permissions that had to hold up.

That was 2008. The platform has changed completely since and the problem hasn’t: someone has to sit between the department that needs a process and the system that has to run it. That’s the job I’ve been doing ever since.

SharePoint ServerInfoPathNintexApproval workflowsPermissions

Experience

2014 —

Systems Administrator II

A manufacturer — North American operation. SharePoint and Microsoft 365 for a mixed office and frontline workforce, alongside the parent company’s IT organization. Mentor to the endpoint operations support specialist since 2019.

2008 — 2013

Network Systems Administrator

LIN Media — SharePoint intranet; InfoPath and Nintex approval workflows built for Legal, Finance, HR and Tax

2004 — 2008

Network Systems Administrator

Eaton Aerospace — divisional support across two manufacturing sites; process improvement team

2001 — 2004

Early IT roles

Tyco Electronics · Videology Industrial-Grade Cameras

1996 — 2001

Drafting, then IT — where it started

Cool Polymers / Chip Coolers / Handles Unlimited. I started in 1996 drafting in SolidWorks. By 1998 I was doing the IT support too — the general manager had noticed I could take the systems apart and put them back together, and he paid for my MCSE. Certified in 2000.

Capabilities

Microsoft 365

SharePoint Online & Server · Teams · OneDrive · user onboarding and offboarding · site ownership support · Entra ID · MFA and authentication-method support · Intune — users and devices; the tenant is owned by corporate IT

Power Platform

Power Apps · Power Automate · Microsoft Forms · form and workflow modernization · canvas apps · SharePoint custom forms · approval flows, notifications and reminders · testing and documentation · familiar with Dataverse; uses existing connectors

Governance

Information architecture · site collection administration · permissions and access across the intranet · metadata and navigation · permissions and ownership reviews · attestation and cleanup · site owner coaching · migration review, cleanup, validation and permission repair

Enterprise AI

ChatGPT · Claude · Microsoft 365 Copilot · acceptable-use attestation · prompting guidance for end users · AI use-case discovery · safe-use coaching · output verification · beginner-friendly AI training · responsible AI advocacy · license administration support · periodic license-use reviews · small pilots before broader rollout · tracking emerging AI platforms — support, not licensing or policy ownership

Business systems

Infor LN and Factory Track — end-user support · Salesforce end-user support and SSO · LabelView 2022 — label templates, printer and media, database-backed lookups, variable data (connected to SQL Server data, not administering it) · application email and SaaS integrations with Microsoft 365 — notifications, vendor coordination (not Exchange administration) · testing and troubleshooting documentation · badge and facility access-control support

Infrastructure

VMware ESXi · Windows Server — security and OS patching, VM snapshots, change-window support · managed file transfer (MFT) administration and external partner access support

Business analysis

Requirements gathering · workflow analysis and process mapping · pain-point analysis · user-centered solution design · solution testing · change management support

Documentation and training

Standard operating procedures · technical and process documentation · user guides · training materials · knowledge-base content · user stories · end-user training · adoption support

Technology operations

Technology inventory, application discovery and operational documentation — systems, ownership, support needs, renewals and business use · IT procurement, vendor and renewal management, including hardware support, software subscriptions and mobile devices · technical coordination — planning, option evaluation, rollout planning · coordinated IT support for training-platform setup, including access, documentation and user readiness

Security awareness

Reinforces approved security-awareness guidance with business users · reminders about phishing, suspicious messages and social engineering · intake, documentation and escalation of reported concerns through established processes — not investigation, containment or incident response

Credentials

2026

AI Fluency for Small Businesses

Certificate of Completion · Anthropic Education

2024

Microsoft Azure Security Engineer Associate (AZ-500) Professional Certificate

Professional Certificate · Microsoft on Coursera

2024

Google Cybersecurity Professional Certificate

Professional Certificate · Google on Coursera

2023

Microsoft Certified: Azure Fundamentals (AZ-900)

Certification · Microsoft · verify

2007

ITIL Foundation — IT Service Management

Certification · EXIN

2000

Microsoft Certified Systems Engineer — Windows 2000 · MCP · MCP+I

Certification · Microsoft

Education

Associate of Science, Computer-Aided Design

Johnson & Wales University

Writing

Most AI rollouts don’t fail on the technology. They fail about a month in, when nobody has said anything since the launch email.

I write about the part that comes after switching it on — the people on the production floor, the complaints that aren’t really about the software, and what adoption costs once the novelty wears off.

I also write about what happens after the tools go live — prompts, habits, and the AI accountability work I’m turning into something people can use themselves. The first pack is ready to download.

Technology should make work clearer. If it creates more work, it needs another look.

Read it on LinkedIn →
Views on this site are my own and do not represent those of my employer.linkedin.com/in/khamsaybaig

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Howcan Ihelp

How can I help you get value with my talent?

SharePoint, Power Platform, and AI adoption — if there's a process at your organization that's stuck, tell me what's not working and I'll tell you straight whether I can help.

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© 2026 Khamsay Phimmasanh-Baig