Microsoft 365
SharePoint Online & Server · Teams · OneDrive · user onboarding and offboarding · site ownership support · Entra ID · MFA and authentication-method support · Intune — users and devices; the tenant is owned by corporate IT
Power Platform
Power Apps · Power Automate · Microsoft Forms · form and workflow modernization · canvas apps · SharePoint custom forms · approval flows, notifications and reminders · testing and documentation · familiar with Dataverse; uses existing connectors
Governance
Information architecture · site collection administration · permissions and access across the intranet · metadata and navigation · permissions and ownership reviews · attestation and cleanup · site owner coaching · migration review, cleanup, validation and permission repair
Enterprise AI
ChatGPT · Claude · Microsoft 365 Copilot · acceptable-use attestation · prompting guidance for end users · AI use-case discovery · safe-use coaching · output verification · beginner-friendly AI training · responsible AI advocacy · license administration support · periodic license-use reviews · small pilots before broader rollout · tracking emerging AI platforms — support, not licensing or policy ownership
Business systems
Infor LN and Factory Track — end-user support · Salesforce end-user support and SSO · LabelView 2022 — label templates, printer and media, database-backed lookups, variable data (connected to SQL Server data, not administering it) · application email and SaaS integrations with Microsoft 365 — notifications, vendor coordination (not Exchange administration) · testing and troubleshooting documentation · badge and facility access-control support
Infrastructure
VMware ESXi · Windows Server — security and OS patching, VM snapshots, change-window support · managed file transfer (MFT) administration and external partner access support
Business analysis
Requirements gathering · workflow analysis and process mapping · pain-point analysis · user-centered solution design · solution testing · change management support
Documentation and training
Standard operating procedures · technical and process documentation · user guides · training materials · knowledge-base content · user stories · end-user training · adoption support
Technology operations
Technology inventory, application discovery and operational documentation — systems, ownership, support needs, renewals and business use · IT procurement, vendor and renewal management, including hardware support, software subscriptions and mobile devices · technical coordination — planning, option evaluation, rollout planning · coordinated IT support for training-platform setup, including access, documentation and user readiness
Security awareness
Reinforces approved security-awareness guidance with business users · reminders about phishing, suspicious messages and social engineering · intake, documentation and escalation of reported concerns through established processes — not investigation, containment or incident response